Help & FAQs

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time.

Decals are printed one-two times each week; we normally ask for 3-5 business days to print and package your order. However, if we have a high volume of orders, we may need up to 10 days, while this is rare do note it does happen occasionally.

We do. We offer a selection of shipping options including next day options. Please view all of the shipping options in your cart or at checkout. Do note even if a faster shipping option is chosen this will not change how fast your order is printed. Printing will take 3-5 business days.

We do have sales; be sure you are subscribed to our email list. Coupons are only offered to those on our email notification list.

We do offer a small selection of decals on eBay; they will be priced higher than the posted price on our website. This helps us recoup some of the selling fees associated with eBay. If you placed an order on eBay and it has not already shipped, you can request a cancelation and purchase directly on our website. Plus, rewards are only available on our website, eBay sales do not count towards your rewards.

We do, we ship nearly any ware in the word with two major exceptions, we do not ship to China or Russia. If you are unsure if we can ship to your address, please visit the USPS or UPS website. We ship internationally with USPS and UPS. We do not offer free shipping on any non-USA orders. Only USA orders can qualify for free shipping.

Please make sure that you cut each decal individually, the decals are all printed on a single "decal sheet" rather than screen printed decals with "pre cut" decal film.

We recommend the use of warm distilled water. City and well water may leave spots on the decal.

At the current time we do not offer placement diagrams. Because many models have differences, especially when it comes to railroad road number specific details its always best to refer to prototype photos for up to date placement information or era specific placement information.

Our decals are printed with today’s latest and greatest printing technology. While we are not using screen printing or offset printing equipment, we use digital dry ink printing equipment. This allows us to make edits to sets if needed, print sets on demand and allow for custom decals.

Possibly, while we do not offer custom decal design and print services. We do offer printing services if you have printable graphics. If you would like more information on this please view our “Custom Decal Printing” tab. If you would like to recommend a future decal set, please view our “Suggest A Decal Set” at the bottom of the website.

We sure can, we can print full color decals as well as the following colors:

• Metallic Gold
• Metallic Silver
• Chrome Foil
• Gold Foil
• Blue Foil
• Red Foil
• Neon Pink
• Neon Yellow

We can also achieve other colors by mixing neon color, or printing color over our metallic silver for metallic colors.

We sure can, we can print full color decals as well as the following colors:

• Metallic Gold
• Metallic Silver
• Chrome Foil
• Gold Foil
• Blue Foil
• Red Foil
• Neon Pink
• Neon Yellow

We can also achieve other colors by mixing neon color, or printing color over our metallic silver for metallic colors.

We do not. If you need help, please visit our partners page. We have partnered with modelers across the country for those that might need some help applying the decals or even completing a full project.

Please drop us a line at info@fusionscalegraphics.com. Please place your order number in the subject line. Please be sure to include pictures of what you received along with a picture of the packing slip. Do note if the decals have already been removed from the clear sealed packaging, we will be unable to send a replacement set.

Please drop us a line at info@fusionscalegraphics.com. Please place your order number in the subject line, along with a short reason to your desire to return the decals. Our team here is only human, we do make mistakes and would like to ensure our team is able to learn from their mistakes. Do note only decals may be retuned, any paints or plastic kits purchased are non-returnable. Any decal set that is eligible for return must still be in the sealed clear bag. If the bag has been opened, the decals are non-returnable. Any returns must be initiated within 7 days of receiving your order.

Please drop us a line at info@fusionscalegraphics.com. Please include the decal set SKU number and a description of what you believe needs to be changed. Once we receive your email our graphics team will revive your request; if any graphics are edited, we will mail you a complementary replacement set. Do note we will not make changes to a set to fit a specific model or kit. If a set is intended for a specific model or kit, this will be noted in the product description.

This is normal. Once you apply a coat of Solvaset or any decal setting solution do not touch the decal until the solution has dried completely. If you try to touch the decal while a setting solution is on the decal you will destroy the decal.

Ensure you are not using cold water; it is best to use warm distilled water around 80-85 degrees.

Ensure you are using clean distilled water; city water contains minerals that may leave white halos and such marks.

Let the decal dry after application (it will contour slightly) after the decal has had a little time to dry apply a coat of MicroSol or Solvaset.

Poke the spots with a sharp X-Acto knife, apply a coat of Solvaset or MicroSol (repeat as necessary).

Apply more water to the model or decal may need to be soaked longer.